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In episode five of gravity9’s Digital Matters podcast Partner Andy Ross and Experience Director Andy Newman talk with John Buckley from the Public Policy Lab in New York. John has worked with organisations all around the world, helping them to understand the needs of their customers and re-design service, product and process solutions to meet those needs. In this episode, John discusses how public sector organisations can leverage service design and design thinking to improve the lives of citizens. And, how these learnings translate to the corporate world.
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